Refund policy

Return and Refund Policy
Last Updated: August 20, 2026

At GiftMart, your satisfaction matters to us. If something isn't right with your order, we're here to help. Please review our Return and Refund Policy below.

1. Return Eligibility
To be eligible for a return, items must be:
• Unused, unworn, and in their original condition
• In the original packaging with all tags/labels attached
• Accompanied by proof of purchase (order number or receipt)

2. Return Timeframe
You may request a return within 7 days from the date of delivery. Requests made after this period will not be accepted.

3. How to Initiate a Return
To start a return, contact us at goldentoybox52@gmail.com with your order number and reason for return. Our team will guide you through the next steps.

4. Refund Process and Timing
Once we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds are processed within 3–5 business days to your original payment method.

5. Exchange Options
To exchange an item for a different size, color, or product, contact us at goldentoybox52@gmail.com. Exchanges are subject to product availability.

6. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 5–7 hours of receiving your order, along with photos of the product and packaging. We will offer a replacement, exchange, or full refund at no additional cost.

7. Non-Returnable Items
The following items are not eligible for return or refund:
• Perishable goods
• Personalized or customized products
• Gift cards
• Items marked as "Final Sale"

8. Return Shipping Costs
• If the return is due to our error (wrong, damaged, or defective item), we cover the return shipping cost.
• If the return is due to a change of mind, the shipping fee is the customer's responsibility.

9. Contact Us
Email: goldentoybox52@gmail.com
Phone: +974 7747 7157
Location: Doha, Qatar